Refund Policy
15 Day Guarantee
RavenTechNW 15-Day Refund Policy
Thank you for shopping with RavenTechNW! We stand behind the quality of our power banks and want you to be completely satisfied with your purchase.
Refund Eligibility
You may request a full refund within 15 days of receiving your order, provided that:
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The item is in its original condition (unused, undamaged, and with all original packaging).
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You can provide proof of purchase (such as your order number or receipt).
Damaged or Defective Items
If your power bank arrives damaged or defective, please contact us within 7 days of delivery at [your support email]with:
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A description of the issue, and
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Clear photos or videos of the damage or defect.
Once verified, we’ll be happy to offer a replacement or full refund at no additional cost.
Non-Refundable Situations
Refunds will not be issued if:
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The product shows signs of misuse, physical damage, or modification.
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The return request is made after 15 days from delivery.
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The item is missing parts or packaging not due to our error.
Return Process
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Contact us at [nicholaspoe@yahoo.com] to initiate a return.
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Once approved, you’ll receive instructions for sending the item back.
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After we receive and inspect your return, your refund will be processed within 3–5 business days to your original payment method.
Shipping Costs
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If the return is due to a defect or damage, we’ll cover return shipping.
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For all other returns, the customer is responsible for return shipping costs.